Refund policy

Refund Policy

At The Road Rush, we take pride in the craftsmanship of our high-performance carbon fiber components. Because many of our products are custom-made to your specific vehicle requirements, our refund policy is structured as follows:

1. Custom & Made-to-Order Products (Non-Refundable)

All custom carbon fiber products and made-to-order items—including but not limited to Custom Steering Wheels, Bespoke Interior Trim, and Custom Hoods/Trunks—are strictly non-refundable.

  • Once an order for a custom or made-to-order product is placed, production begins specifically for your build.

  • These items cannot be restocked or resold; therefore, we cannot offer refunds, cancellations, or returns once the order is processed.

  • A disclaimer is provided on each applicable product page to confirm this policy prior to purchase.

2. Pre-Order Deposits

For high-demand or upcoming releases, we may offer a pre-order option.

  • Non-Refundable Deposits: All deposits made to secure a pre-order item are strictly non-refundable.

  • This deposit reserves your place in the production queue and allocates materials specifically for your order. By placing a pre-order, you acknowledge that the deposit amount will not be returned under any circumstances, including order cancellation.

3. Eligibility for Refunds (Standard Items)

For non-custom items (in-stock accessories, apparel, or merch), we offer a 30-day return window. To be eligible for a refund:

  • The item must be in the same condition that you received it: unworn, unused, with original tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

  • Non-Refundable Standard Items: We do not offer refunds on sale items, clearance products, or gift cards.

4. Shipping Costs & Liability

  • Customer Responsibility: The customer is responsible for paying all shipping costs associated with returning an item. Original shipping costs are non-refundable.

  • Shipping Liability: The Road Rush holds no liability for return packages that are lost, stolen, or damaged during transit. If we do not receive the item, or if it arrives damaged, a refund will not be issued. We strongly recommend using a trackable shipping service and purchasing shipping insurance.

5. Damage Claims & The "Freight Rule"

Refunds or replacements for items damaged during transit (specifically large body panels) are subject to our Mandatory Inspection Policy:

  • You must inspect the package before signing the delivery receipt.

  • If the item is signed for in "good condition" and damage is reported later, the carrier denies liability, and The Road Rush cannot guarantee a refund or replacement.

  • Hidden damage must be reported to Support@theroadrush.com within 24 hours of delivery to be considered for a claim.

6. Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method within 10 business days.

  • Delayed Refunds: Please note that banks and credit card companies often require additional processing time to post the funds to your account.

  • Follow-up: If more than 15 business days have passed since your refund was approved, please contact us at revvingrenegades@gmail.com.

7. European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days for any reason. The item must remain in its original, unused condition with all packaging intact. Please note that custom-made or bespoke products are generally exempt from this cooling-off period under EU law.

Last Updated: April 6, 2026